Luure.ai LLP provides artificial intelligence consulting, implementation and software services. As these
are professional and digital services rather than physical products, the following cancellation and
refund terms apply.
Cancellations
You may request cancellation of an engagement or service by writing to us at info [@] luure.ai.
Cancellation requests are considered from the date they are received. Work already performed, custom
development already delivered, and third-party costs already incurred on your behalf are non-refundable.
Refunds (if applicable)
Where a project or subscription is cancelled before work has commenced, eligible amounts will be
refunded in full. Where work is already in progress, any refund will be calculated on a pro-rata basis
for the services not yet delivered, after deducting work completed and non-recoverable costs. Setup
fees, one-time charges and completed milestones are non-refundable.
Once a refund is approved, we will notify you by email and process it to the original method of payment
through our payment gateway partner, Razorpay. Approved refunds are typically initiated within 5–7
business days, after which it may take additional time for your bank or card issuer to reflect the
credit.
Late or missing refunds (if applicable)
If you have not received an approved refund yet, first check your bank account again, then contact your
card company or bank, as there is often some processing time before a refund is officially posted. If
you have done all of this and still have not received your refund, please contact us at info [@]
luure.ai.